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Order Information

HOW TO ORDER

1. Select Product

Click “Shop” on the top-left tab.  Choose the desired category.  Browse for the product(s) you are interested in.  Click the product’s image to view more details.  You can also choose “New Arrivals” to check on the latest products. 

 

2.  Add to Cart

Choose the desired size and quantity. Please make sure your sizing is correct as we do not accept refund nor exhange, then click “Add to Cart”.

 

3.  View your Cart & Checkout

Click on the Shopping Bag Icon on the top-right tab to view your cart.  You can proceed to review your order by clicking “Go To Cart” or once you are ready to place your order, you can click “Checkout”.

If you have a discount code, please fill in at the bottom left box “Discount Code” and click “Apply”.

Please note that the availability of your orders is not guaranteed until you checkout. 

 

4.  Register Account / Sign In

If you have already registered with us previously, please Sign-in using your registered email address to proceed with the orders. 

If this is your first time shopping at Eunoia’s website, click Register Account and simply fill in your details to register your account. 

 

5. Billing / Shipping Address

Continue your checkout by selecting your billing / shipping address or click “Add New Address” if you wish to ship it to different address.

 

6.  Select Payment & Shipping Method

Please select your payment method.  Eunoia accepts payment with Bank Transfer (BCA and Mandiri account) as well as Credit Card (powered by: DOKU).

Please choose your preferable Shipping method.  Eunoia offers JNE Regular Service and Express* (ONS) Service.

* Limited to certain area

 

7.  Review Your Order

Review the list of items you want to purchase, the shipping address, the payment method as well as shipping method.  Once you have reviewed your order, please read our Terms and Conditions and once you finish, continue by checking the box “I agree with the terms of service and I adhere to them unconditionally” and click “Proceed to Payment”.

 

8a.  Payment with Bank Transfer (Confirm Payment) 

If you choose to pay with Bank Transfer, you will then be provided with Order ID and Bank Account details to do your bank transfer.  Please make your payment to one of the Bank Account and kindly confirm your payment by clicking here or simply log in to your account and choose “Confirm Payment”.  Payment has to be confirmed within 48 hours or else it will be automatically cancelled.  Emails will also be sent to notify you about the progress of your order.   

   

8b.  Payment with Credit Card

If you choose to pay with Credit Card, you will then be redirected to our payment gateway service DOKU.  Please fill in the payment details and proceed with the payment.  You will then be provided with an Order ID to check the progress of your order.  Emails will also be sent to notify you about the progress of your order.

 

9.  Enjoy and wait for your order to arrive

You have successfully purchased your items and a shipping notification will be sent out to your email once the items leave our warehouse.  Thank you for shopping with us.  For further information, do not hesitate to email us at inquiry.eunoia@gmail.com